About the deposit-refund system
- What happens to the recycled materials?
- What is Consignaction?
- What is the Quebec Beverage Container Recycling Association (QBCRA)?
- Why is the deposit-refund system being updated?
- Is it better to bring returnable beverage containers to a return site or to put them in the recycling bin?
- Why should I recycle my beverage containers?
Fundraising
Supplies for container returns
Preparing the containers
- What do I need to do before going to a Consignaction site?
- Do the containers have to be washed before being returned?
- Can I get a refund for containers that no longer have a label?
- Can I get a refund for crushed containers?
- Can I put containers made of different materials in one bag?
- Is there a limit to the number of bags accepted?
Returnable containers
Bulk Return
Express Return
- How do I get the container count for my bags?
- What happens if my sticker comes off while the bag is being processed?
- The amount of my refund is incorrect. What should I do?
- Why hasn’t my bag been processed after 14 days?
- How long does it take to get the refund?
- Can I put different types of containers in one bag for an Express Return?
Single-Unit Return
Return sites
- Q. Why are some retailers no longer accepting deposit-refund beverage containers?
- Do the Zones Consignaction (kiosks) located in retail businesses have the same operating hours as those retailers?
- What are your hours of operation?
- What’s the difference between an Express Return and a Bulk Return?
- Is the Express Return option available at all return sites?
- What are the different types of return sites?
Consignaction mobile application and e-transfers
- My e-transfer was cancelled. What should I do?
- I didn’t receive the email to accept my Interac transfer. What should I do?
- How does the refund via e-transfer in the app work?
- How do I cash out my balance in the Consignaction mobile app?
- Can I use the app on multiple devices?
- I can’t use some of the app’s functionalities, like the camera or location.